Types of listening skill and Traits of good listeners.
Introduction : Listening is the ability to accurately receive and interpret messages in the communication process. Listening is key to all effective communication. Without the ability to listen effectively, messages are easily misunderstood. As a result, communication breaks down and the sender of the message can easily become frustrated or irritated. If there is one communication skill you should aim to master, then listening is it. Listening is so important that many top employers provide listening skills training for theri employees. This is not surprising when you consider that good listening skills can lead to better customer satisfaction, greater productivity with fewar mistakes, and increased sharing of information that in turn can lead to more creative and innovative work. "The most basic and powerful way to connect to another person is to listen. Just listen. Perhaps the most important thing we ever give each other is our attention."